Role Summary & Benefits

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Part time role is permanent, part time x 25.37 hours

Casual roles are variable hours arrangement with no fixed hours

About this role

Home Safeguard is a busy alarm receiving centre (ARC) answering and responding promptly and efficiently to incoming alarm calls, calls from lone workers and out of hours enquiries for a number of clients.

 

This is a unique opportunity to work in a truly rewarding environment where you can have a real and positive impact on the lives and wellbeing of others; enabling them to live independently and be safe in the knowledge that support is on hand when needed.

 

Our friendly call handlers deliver an outstanding support service, responding to and prioritising calls and understanding the needs and circumstances of our clients.   We provide 24/7 support making sure our clients get the right help when they need it.  So, if you want to make a difference and you’re helpful, calm and caring, then this may be the job for you.

 

You will work as part of a small, friendly team based at our offices in Honiton.  It’s not a typical call centre environment – it’s a lovely modern new office with a friendly feel and as well as supporting our customers, we support each other too.

 

Our opening hours are 06:45 and 22:15, 7 days a week and we require support across those hours on a flexible and variable basis to provide cover from time to time.

 

Click on the link to find out more about Working at East Devon District Council

Key Responsibilities

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About you

You will have good standard of education and IT skills and excellent communication skills. You will have a caring attitude and a genuine desire to help people whilst being able to remain calm under pressure and demonstrate resilience.   Previous experience in a similar role would be an advantage, although training and support will be given. If you have some experience of working as a carer, this could be a good opportunity to transfer those skills and continue to help others.   A valid driving licence and your own car are essential (reasonable adjustments may be possible according to the Equality Act), as is the need to apply for a DBS check.