Full Time 37 hours per week (10am – 6pm)

Job Location – Office Based in Plymouth

We are looking for a motivated and customer-focused Client Contact Officer to join our Post 16 Learning Participation Team.

This is a key role supporting young people across Devon as they move into education, employment, or training. You’ll be confident engaging with young people and their families, gathering important information, and helping them access the support they need.

You will enjoy working  from our Plymouth Office, balancing customer contact with accurate data recording, and playing an active role in helping the Council meet its statutory duties under Raising Participation Age legislation.

You will:

• Build positive relationships with young people, parents, and partners
• Proactively contact young people to confirm and update their EET/NEET status
• Provide helpful, clear information and signposting to support services
• Maintain accurate and timely records on our systems
• Work closely with colleagues across the wider team to support shared outcomes

What skills and qualities we need from you

We are looking for someone who brings strong communication skills, attention to detail, and a genuine commitment to supporting young people.

You will:

• Have experience working in a customer-facing role, such as a contact centre or public service environment
• Be confident communicating with a wide range of people, both over the phone and in writing
• Have good IT skills and be comfortable working with databases and data entry
• Be organised, able to manage your time effectively, and meet deadlines
• Show a positive, professional, and empathetic approach to customer service
• Be able to work both independently and collaboratively within a team
• Handle sensitive information with discretion and maintain confidentiality
• Be resilient, adaptable, and able to work in a fast-paced environment

For any queries or an informal discussion about this role, please contact Senior Participation Office (Tracking) Diane Rowe diane.rowe@devon.gov.uk

Applications close on 24/08/2026

Interview Date: 27/08/2026

How to apply  
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.  

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.  

Please click Apply Now to see further information.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.   

• For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes – Working for Devon | Devon County Council 
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.   
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.  
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.  
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.  
• For more information about Working for Devon please visit our Working for Devon page.  
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK – GOV.UK (www.gov.uk).  
• This role requires a DBS disclosure.