Role Summary & Benefits

Housing Advisor – Allocations
£29,540 – £32,061 per year – pro rata
Part time x 14.80 hours (2 days – Thursday & Friday)
Based at our offices at Honiton with the potential for hybrid working and a range of other flexibilities

About the Role
Creating safe homes and thriving communities is a key priority at East Devon District Council. To support this, we are seeking a customer focused colleague to join our Housing Allocations Team. The team are responsible for helping people find suitable homes, managing the Housing Register for East Devon and ensuring that our available homes are advertised and allocated promptly and fairly, in line with our Housing Service objective of matching the right person to the right property. As a member of the Housing Allocations Team, you will be the first point of contact for customers, providing a responsive, proactive, and supportive service to housing register applicants and tenants with housing needs. You will also deliver essential administrative support to the wider Allocations Team, helping to ensure an efficient and customer focused service.

Click on the link to find out more about Working at East Devon District Council

Key Responsibilities

About You
You will have experience in handling customer enquiries and a strong understanding of how effective communication contributes to positive organisational outcomes. Excellent written and verbal communication skills are essential, along with the ability to adapt your approach to suit a wide range of audiences.

While previous experience in the housing sector is desirable, we are primarily looking for individuals who are genuinely customer‑focused and who understand the value of collaborative working across Council services to achieve the best outcomes for our customers. You will have strong organisational, time‑management, and people skills, enabling you to manage multiple priorities, meet deadlines, and deliver consistently high standards of service.