Role Summary & Benefits

Full Time 37 hours per week

Client Financial Services – Income & Debt Management Team

Are you ready to play a pivotal role in transforming how Devon County Council manages, prevents, and resolves Adult Social Care debt? We are seeking a positive, driven and dynamic Income & Assessment Senior Officer to support and strengthen the Client Financial Services Team. 

This is an exciting opportunity to make a real impact, improving outcomes for vulnerable adults, supporting colleagues, and helping to secure financial sustainability for the Council.

About the Role

Client Financial Services provides the charging assessment and billing service for adults accessing social care across Devon County Council. Generating over £80 million annually through financial assessments, income collection and debt management, the service is essential to supporting Adult Social Care and the wider Finance & Public Value Directorate.

As a Senior Income & Assessment Officer, you will:

• Line manage, support and guide a group of staff supporting effective first point of contact for our service.
• Monitor staff performance against targets and assist where necessary in the production of monthly statistics and performance information.
• Undertake supervision and appraisal of team members, to include all aspects of performance management, Principles & Behaviours, training and development.
• Maintain an awareness of financial regulations, codes of practice and other regulatory requirements or guidance.
• Ensure the application of consistent systems, process and procedures across teams and team members
• Be responsible for workload planning for the team and team members, in accordance with targets established by the Income & Assessment Manager.
• To deputise for the Deputy Income & Assessment Manager as and when necessary.

About You

We are looking for someone who:

• Has strong interpersonal skills with the ability to motivate and support teams during service change and improvement
• Has experience working in a target driven financial environment
• Possesses excellent communication skills, including confidence using Microsoft Teams and phone-based communication
• Brings strong attention to detail, numeracy and literacy, with a proactive, customer focused‑ mindset
• Can work independently while contributing to a supportive and collaborative team culture

You will be motivated by improving processes, solving problems and making a meaningful difference for clients.

What You’ll Support

• Overseeing first line of contact to the service delivered through a team of staff, delivering help and advice to individuals receiving adult social care services and their representatives.
• Monitoring of key administrative activities which help to ensure the prompt and accurate billing and collection of social care charges.
• Overseeing financial assessment and benefit entitlement activity and monitor that all relevant tasks are carried out within strict deadlines to include regular reviews.
• Resolving financial assessment and benefit entitlement cases which require high degree of expertise and autonomy. 
• Overseeing banking activity (including direct debits) and monitoring that all relevant tasks are carried out within strict deadlines.
• Resolving income collection / debt management cases which require high degree of expertise and autonomy
• Monitoring and escalating where appropriate serious arrears cases, including cases referred to the County Solicitors office.

What We Offer

• 26 days annual leave, including extra statutory days and a technology day
• Flexible hours and hybrid working options
• A friendly, inclusive and supportive working environment with clear opportunities for professional development
• Access to a generous defined benefit pension scheme
• Commitment to equality, diversity and inclusion across the Council

Additional Information

• Interviews will be conducted remotely via Microsoft Teams (Interview Date: w/c 31st August 2026)
• UK Right to Work is required; visa sponsorship is not available for this post
• This role requires a DBS disclosure
• For an informal discussion, please contact Simon Fletcher or Judy Warwick on 01392 383000

Early Closure of Recruitment Process Clause

Devon County Council reserves the right to close this recruitment process early if a high volume of suitably qualified applications is received. We therefore encourage applicants to submit their application as early as possible to avoid disappointment.

How to apply 

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click Apply Now to see further information.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes – Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK – GOV.UK (www.gov.uk).
• This role requires a DBS disclosure.

Key Responsibilities

Please click here to see the Job Description which includes the key responsibilities.