Role Summary & Benefits

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Fixed Term (up to12 months)
Salary: Grade D-  £26,403 to £28,142

Full time 37 Hours Per Week

Key Responsibilities

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We have an exciting opportunity for an Administrator to join our Housing Team, working 37 hours per week for a fixed-term period of up to 12 months. We are looking for a motivated, enthusiastic and proactive individual who can effectively manage a range of administrative duties while delivering excellent customer service. The successful candidate will be able to:

1. Maintain and update complex spreadsheets and databases accurately.
2. Process and integrate rent account information to support the collation and analysis of data relating to refunds.
3. Liaise with colleagues and partner agencies, as required, to progress and resolve cases.
4. Contact residents by telephone, email and letter to ensure they are kept informed throughout the processing of their case.
5. Verify information and supporting evidence provided by residents in relation to potential refunds.
6. Escalate complex, contentious or sensitive issues to management as appropriate.
7. Comply with Mid Devon District Council's Customer Care Standards and Code of Practice at all times. 

About the Role The postholder will be responsible for administering refund and benefit correction cases, resolving issues as they arise and referring more complex matters to the Team Leader when required. The role involves reconciling data to support the efficient processing of claims and evidence, as well as preparing documentation and evidence for submission to regulators and other relevant bodies.