Role Summary & Benefits

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We have an opportunity for two Administers to work for 37 hours per week in our Housing team for a period of 12 months.

We are looking for a motivated, enthusiastic and pro-active individuals who are capable of dealing with a range of administrative tasks.

Key Responsibilities

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Ideally, the successful candidate will have the ability to:

1. To update and maintain complex spreadsheets
2. To integrate rent details to assist in the collation of data to help manage refunds
3. To liaise with other officers as necessary in order to process cases
4. To contact residents by telephone, email and letter as required so make sure they remain informed of their individual journey
5. To verify information and evidence provided by residents in support of potential refunds
6. To report difficult and contentious issues to the managers
7. To comply with Mid Devon District Council’s Customer Care Standards and Code of Practice.

The post holders will be administering cases for refund and benefit corrections.  Resolving problems/ issues as they arise and referring these to the Team leader as required. Reconciling data to enable efficient processing of evidence.