Role Summary & Benefits

Resource Planning Assistant – Disrepair
Location: Central Depot
Hours: 37 per week
Salay: Grade F (£32,597-£34,434)
Join our Housing Services team and help keep our repairs and disrepair processes running smoothly. You’ll be the go to person for coordinating disrepair cases, supporting scheduling, managing diaries and documents, and keeping our service organised and customer focused.

What you’ll do

• Manage disrepair cases from start to finish
• Gather evidence and liaise with insurers, legal teams and internal colleagues
• Support appointment scheduling and deputise for the Logistics Coordinator
• Process operatives’ daily records and assist with PDA support
• Coordinate post inspections and track customer satisfaction
• Handle calls, visitors, meetings and general admin
• Produce reports, raise orders and support year end tasks
  What you’ll bring
• Strong admin/office experience
• Great communication and IT skills
• Ability to juggle diaries, deadlines and busy workloads
• A proactive, customer focused and organised approach
  You’ll be part of a friendly team dedicated to delivering excellent repairs services for our residents.
  If you’re highly organised, confident working with systems and enjoy a varied workload, we’d love to hear from you!

Key Responsibilities

Disrepair
• To champion the disrepair process from start to finish. Includes research into property repairs, consulting third parties and liaising with internal stakeholders to source relevant information to cases.
• To collate and distribute extensive evidence to insurers, legal team and high courts for outstanding cases.
• Liaise with both the Logistics team and Technical team to ensure a smooth process from survey to repair.
• Work closely with complaints team to ensure there are no open complaints.
• Decant urgent documents and ensure they are compliant to be sent to third parties. IT/DRS (Appointment Scheduling)
• Assisting Logistics Coordinator with management of scheduling system and provide cover for periods when required throughout the day ie lunchbreaks, training, meetings
• Deputising for Logistics Coordinator at times of annual leave and sickness to ensure works are booked in with customers in order to comply with CBC Housing Services time expectations, responsible for maintenance of views within DRS in particular Further Work Required, Emergency and Unable to Appoint
• Support with training for trades operatives on use of PDA’s after identifying gaps in knowledge
• Responsible for the accurate and timely submission and processing of daily records relating to time recorded on site for trades operatives to Finance.
• Support with requests for Agency Staff as required to handle diary demands; contacting and liaising with temporary agencies for CV’s for appropriately qualified trades persons Quality Assurance
• Manage Post Inspection process for Responsive Repairs, arrange Supervisor call backs or visits as required adding accurate information to ensure Supervisors are fully prepared for appointments
• Monitor dissatisfaction collected from Satisfaction Surveys via QL reporting and action results with team members